Technical Services Manager

5 days ago


Dublin, Dublin City, Ireland SFG & NCC Full time

At SFG & NCC, we provide vital support to older people across the country, helping them age at home with dignity. As our Technical Services Lead, you will play a critical role in ensuring the smooth operation of our IT infrastructure, enabling us to deliver exceptional services to those who need them most.

This is an exciting opportunity to join a leading charity and make a real difference in the lives of thousands of older people. You will be responsible for overseeing the administration of our IT systems, coordinating technical responses to incidents and outages, and managing relationships with our ICT partners.

As part of our team, you will have the opportunity to develop and implement new technologies, improve security and compliance, and drive business transformation. You will work closely with our ICT Manager to ensure that our IT systems meet the needs of our business and our stakeholders.

Responsibilities
  • ICT Administration: Oversee the administration of our IT systems, including ticketing solutions, asset management, and security protocols.
  • Ticket Coordination: Coordinate technical responses to incidents and outages, working closely with our ICT partners to resolve issues quickly and efficiently.
  • Relationship Management: Build and maintain strong relationships with our ICT partners, ensuring that our IT systems meet the needs of our business and our stakeholders.
  • Security and Compliance: Develop and implement new security protocols, ensuring that our IT systems are secure and compliant with relevant regulations.

You will be responsible for providing technical guidance and support to our staff, volunteers, and stakeholders, and for identifying opportunities for process improvement and efficiency gains.



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