
Representative
3 days ago
We are seeking a skilled Customer Care Representative to facilitate the customer journey from completion through to the end of the warranty period.
This role involves effective communication and liaison with customers via various channels to resolve queries/issues in a timely manner.
The ideal candidate will have significant experience managing high-volume customer queries and complaints, along with strong IT skills including MS Office. Experience with Zendesk is an advantage.
We strive for a collaborative work environment where everyone feels valued and empowered to grow their careers.
Responsibilities- Facilitate the customer care process from point of completion through to the end of the warranty period.
- Communicate and liaise with customers to effectively resolve queries/issues.
- Respond to customer enquiries in a timely manner and deal with any complaints that arise.
- Liaise with site teams regarding raised issues and inform them of recurring complaints.
- Assist the Senior Customer Care Manager in maintaining the defects tracker log.
- Significant experience in a customer-facing role with a proven ability to manage high-volume customer queries and complaints.
- Strong IT skills including MS Office. Experience with Zendesk is highly desirable.
- Collaborative mindset with a customer-first approach.
- A safe and inclusive working environment.
- An opportunity to develop your career in a dynamic team.
- Proven problem-solving skills.
- A proactive and solution-oriented mindset.
- Ability to work effectively within a team environment.
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