Front Office Communication Specialist

1 week ago

Maynooth, Co Kildare, Ireland beBeeOperator Full time €35,000 - €45,000

Are you looking for a challenging role in a fast-paced environment? As a Front Office Switchboard Operator, you will be the first point of contact for our guests and play a vital role in ensuring their experience is exceptional.

">About the Role:
  • We are seeking a highly skilled and organized individual with previous experience in guest communications or front office roles within a hotel.
  • This role requires excellent people skills, strong organizational skills, and attention to detail, as well as a good understanding of hotel operations and fluent spoken & written English. Knowledge of booking and POS systems is also an advantage.

You will be responsible for answering and directing internal and external calls and emails promptly and professionally, providing accurate information about hotel services, facilities, and local attractions. You will also record and relay messages efficiently to the appropriate staff or departments, ensuring accuracy and confidentiality, handle guest requests and follow up to ensure satisfaction, coordinate wake-up calls and assist with emergency communication procedures, maintain a courteous, calm, and helpful manner at all times, support Guest Relations and the Front Office team, and compile reports for the Front Office leadership.

">Why Work for Us?
  • Be part of a global hospitality network, enjoy employee benefits, including discounted rates in hotels worldwide, take advantage of learning and development opportunities, refer a friend bonus, access Employee Assistance Programme, work in a team-focused atmosphere with regular team-building events, meals and uniform are provided, free parking, participate in organized training seminars with both internal and external trainers.

In this role, you will have the opportunity to develop your skills and knowledge, work with a talented team, and make a real difference in the lives of our guests. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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