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Mobile Equipment Specialist
2 weeks ago
This is an exciting opportunity for a skilled and motivated individual to join our team as a Field Service Engineer in Ireland.
About the Role:
We are seeking a professional with excellent technical skills and a strong focus on customer satisfaction. As a Field Service Engineer, you will be responsible for responding to breakdown calls and completing planned works on Reverse Vending Machines (RVMs) throughout Ireland.
Key Responsibilities:
- Respond promptly to breakdown calls and efficiently complete planned works as directed by the Service Management/Call Desk daily.
- Perform installation and configuration of new RVMs, including providing comprehensive customer training.
- Participate in the on-call breakdown cover rotation to ensure continuous support for customers.
- Maintain accurate records and reports of all activities, using the documents provided by customers and the company.
- Demonstrate urgency in resolving customer escalations to ensure problems are promptly addressed.
- Responsible management of the company vehicle, tools, and stock provided for the job.
- Respond positively to performance data related to field operations, striving for continuous improvement in effectiveness and efficiency.
- Prepare technical reports for internal and external use, aiding in the preparation of quotations.
- Adhere to Health & Safety legislation and required quality systems to ensure a safe work environment.
- Fulfill any other reasonable requests compatible with the job description, as identified by the Operations Manager.
Requirements:
To succeed in this role, you will need:
- A degree in Electrical or Mechanical Engineering or a relevant field of study.
- Experience in a Retail support environment (scales, POPs, Vending machines, etc) preferred but not essential.
- Previous Health & Safety certification (e.g., Safe Pass).
- Proficiency in electrical and mechanical fault finding.
- Possession of a full clean Driving Licence.
Benefits:
In addition to a competitive salary, you will enjoy:
- A diversified job in a qualified and committed development team.
- An independent way of working.
- Participation in the growth of a dynamic, international company.
What We Offer:
We offer a supportive and collaborative work environment, opportunities for professional growth and development, and a chance to make a real difference in the community. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
