Financial Services Expert

3 days ago


Limerick, Limerick, Ireland TN Ireland Full time

As a Financial Services Expert at TN Ireland, you will play a crucial role in maintaining the day-to-day relationship with our customers. You will be responsible for responding to customer queries via telephone or email, monitoring call levels to ensure service level agreements are met, and providing assistance and coaching to new team members.

About the Role:

  • Responding to customer inquiries and resolving issues in a timely and professional manner
  • Monitoring and analyzing call metrics to identify areas for improvement
  • Collaborating with the quality audit team to maintain high service standards
  • Providing training and support to new team members

Key Responsibilities:

  • Maintaining accurate records of customer interactions
  • Participating in team huddles and meetings to discuss customer feedback and concerns
  • Developing and implementing process improvements to enhance customer experience

Required Skills and Qualifications:

  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Experience working in a customer-facing role


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