Financial Services Specialist
4 days ago
About Northern Trust
">Northern Trust is a leading financial institution with over 130 years of experience, serving the world's most sophisticated clients using innovative technology and exceptional service. Our company has been in continuous operation since 1889 and has earned recognition as a Fortune 500 company.
>We are committed to providing high-quality financial services and guidance to our clients by adhering to our core principles of service, expertise, and integrity. Our team of experts works closely with clients to ensure that their needs are met efficiently and effectively.
>Key Responsibilities:- Handle investor queries in accordance with our quality and service level standards across calls and emails for all clients.
- Work with the team leader and quality function to support the team on a daily basis and develop on-the-job skills to enhance overall department performance.
- Be a subject matter expert and assist the team with handling complex queries, including escalated cases.
The department provides third-party fund services to numerous fund management companies, covering shareholder servicing functions such as dealing, registration, settlements, distributions, commissions, and statements.
>Required Skills and Qualifications:- Working knowledge of client and investor servicing.
- Knowledge of fund administration and regulatory environment.
- Ability to work to set deadlines.
- Microsoft Office skills (Excel, Word).
Northern Trust is committed to working with individuals with disabilities and provides reasonable accommodations to support the employment process.
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