
Leading a Retail Team
1 week ago
We are looking for a skilled Customer Service Supervisor to join our team. The ideal candidate will have previous experience in a similar role and be able to provide guidance and support to junior staff members.
The successful applicant will be responsible for assisting the shop supervisor or manager with daily operations, including opening and closing procedures, and overseeing staff schedules.
They will also be expected to handle escalated customer inquiries or issues, resolving complaints and ensuring high levels of customer satisfaction.
Key responsibilities include:
- Providing leadership and guidance to junior shop assistants
- Assisting with their training and development
- Handling escalated customer inquiries or issues
- Resolving complaints and ensuring high levels of customer satisfaction
- Maintaining cleanliness and organisation of the store
- Operating the cash register and processing transactions accurately
Requirements:
- Minimum 6 months experience in Team Management or Supervisor Assistant role in Retail
- Conversational English Language level is essential
- Proficiency in one of the Eastern European languages (e.g.: Romanian, Polish, Ukrainian, Russian, Lithuanian, Latvian, Croatian, etc.)
- Full flexibility is required, including the availability to work on day shifts: 5 days a week from Monday to Sunday
Benefits:
- Employee discount
- On-site parking
- Store discount
Work Location: In person
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