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Operations Team Lead

2 weeks ago

Dublin, Dublin City, Ireland Top Security Limited Full time
About the Role

We are seeking an experienced Operations Administrator to join our dynamic team at Top Security Limited. The successful candidate will be responsible for managing the day-to-day operations of the department, ensuring all tasks are completed efficiently and effectively.

Key Responsibilities:
  1. Manage databases and rostering systems to maintain accurate records.
  2. Act as a key point of contact for field security personnel, providing timely support and assistance.
  3. Support existing and new customer accounts, handling queries and resolving issues efficiently.
  4. Prepare and generate weekly and monthly reports to track performance and progress.
Requirements:
  • 2-3 years of experience in an Operations or Customer Service role.
  • Strong communication skills with a professional telephone manner.
  • Excellent administrative and organizational abilities.
  • Problem-solving skills to manage customer queries effectively.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • High attention to detail and ability to meet deadlines.