Global Asset Custodian Representative
5 days ago
About Our Company:
Northern Trust is a globally recognized financial institution that has been in continuous operation since 1889.
We pride ourselves on providing innovative financial services and guidance to individuals, families, and institutions by upholding our principles of service, expertise, and integrity.
Our team serves the world's most sophisticated clients using leading technology and exceptional service, with over 130 years of financial experience and over 22,000 partners worldwide.
Job Description:
The Limerick office is home to our Custody Client Service team, which handles client relationships for over 450+ clients.
The department interacts extensively with internal teams to source information, enabling the team to respond promptly and accurately to all client queries.
The Client Service Representative acts as the primary point of contact and advocate for custody service delivery, ensuring complete client satisfaction specific to Northern Trust's custody service offering.
Responsibilities:
- Acting as the primary point of contact for all custody-related queries from clients, trustees, or fund administrators.
- Maintaining and enhancing service provided to clients, trustees, and fund administrators.
- Resolving ownership and resolution of all client, trustee, and fund administrator queries.
- Oversight of the Service Level Agreement.
- Participating in Custody Transitions (TBA, new business, etc.).
- Maintaining and monitoring all client data and standing instructions.
- Preparing client tax and proxy voting documentation.
- Responsible for opening and closing client custody accounts.
- Coordinating sub-account openings.
- Reviewing client custody fee invoices for approval and ensuring timely settlement.
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