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Multilingual Support Expert

3 weeks ago

Limerick, Limerick, Ireland Cook Medical Full time

About Cook Medical:

Cook Medical is a global leader in the development and manufacture of minimally invasive medical devices. Our commitment to innovation and customer satisfaction has earned us a reputation as a trusted partner in the healthcare industry.

We are seeking a highly skilled Customer Support Representative to join our EMEA team. In this role, you will be responsible for providing exceptional customer service and support to our customers across the region.

Responsibilities:

  • Process all customer orders and transactions accurately and efficiently.
  • Provide timely and informative responses to customer queries.
  • Liaise with internal teams to ensure seamless order processing and customer satisfaction.
  • Manage urgent and emergency orders, communicating with relevant teams as needed.
  • Log all customer feedback and maintain accurate customer data records.

Requirements:

  • 1-2 years' experience in a customer-facing role (advantageous).
  • Excellent communication and interpersonal skills.
  • Good working knowledge of Microsoft Office.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Positive attitude towards customer service and teamwork.