
Global Operations Director
2 weeks ago
The Global Lead is responsible for the successful delivery of services, team and people management, client stakeholder engagement and process and project management. The ideal candidate should have a strong understanding of corporate tax, legal entity set-ups, asset management and be able to manage buy/sell transactions, irrevocable letters of credit, temp imports and Carnet creation/mgmt, with a working knowledge of dangerous goods, dual use and encrypted technology.
Key Responsibilities
- Serve as the primary point of contact for clients, providing expert advice on customs compliance, classification, valuation, and documentation requirements.
- Ensure compliance with all relevant customs regulations, tariffs, and trade agreements.
- Develop and implement efficient processes to ensure shipments are managed against appropriate timelines and expectations.
- Monitor changes in customs regulations and industry trends and support updates of internal policies and procedures accordingly.
- Conduct regular audits and reviews to identify areas for improvement and ensure adherence to compliance standards.
- Collaborate with internal departments, such as logistics, finance, and legal, to streamline processes and resolve issues effectively.
- Build and maintain strong relationships with internal and external partners and other relevant stakeholders.
- Provide training and guidance to team members to enhance their knowledge and skills in customs brokerage operations.
- Monitor team workload and identify opportunities for automation and productivity improvements.
- Work closely with cross-functional team members to identify knowledge, reporting or process gaps and create and drive improvement initiatives.
Requirements
- A university degree in a business-related discipline, ideally in law, commercial, engineering or economics.
- In-depth knowledge of export/import laws and regulations, working in all geographies.
- Good years of experience in the domain of customs/global trade (export, customs and/or trade compliance); experience in technology and manufacturing and/or BPO preferred.
- Operational experience in export/import operations and risk management.
- People Management experience across different geographies.
- Strong project management skills and experience and technological savviness.
- Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business.
- Comfortable with a rapidly changing environment and with strong problem-solving skills and excellent attention to detail.
- Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving.
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