Head of Operations Lead
4 days ago
About Phorest Salon Software
We are a leading provider of salon management software, powering over 11,000 hair and beauty salons across the globe.
Our platform supports hundreds of thousands of professionals every day and millions of consumers, touching every point of the salon experience.
We help salons find their dream clients and keep them coming back for more through our integrated marketing suite, staff apps, payments, and custom native apps.
The OpportunityWe are looking for a Head of Product Operations to lead and optimize our Product Development roadmap.
This pivotal role is crucial in shaping operational roadmap planning, overseeing release and launch strategies globally, and aligning with regional teams to maximize customer value worldwide.
You will champion and lead efforts to improve processes, nurture cross-functional collaboration, and ensure Product Teams deliver high-impact solutions effectively.
This includes managing team capacity planning, overseeing successful delivery of product development efforts, and reporting progress to leadership.
Key Responsibilities- Create and execute the roadmap program, including managing cross-team dependencies, risk monitoring, and project planning.
- Collaborate with key stakeholders within product and engineering teams to develop contingency plans for critical risks.
- Own and optimize the roadmap process with quarterly refreshes.
- Manage roadmap communication, ensuring execution tracking and reporting.
- Oversee product readiness function to prepare for successful releases.
- Engage in operational planning with regional teams to ensure alignment with local rollout and Go-To-Market plans.
We are seeking an experienced professional with:
- 6+ years in Product Operations, Project/Program Management, or a related senior management role.
- Passion for operational excellence, with experience implementing processes that streamline workflows and enhance productivity.
- Proven track record of collaborating with key stakeholders at various levels across different teams/functions.
- Previous people leadership experience.
- Strong understanding of software development processes, agile methodologies, and product development frameworks.
- Analytical skills to distill complex information into clear, actionable insights.
We provide a comprehensive benefits package, including private healthcare, wellness days, employee assistance program, online GP service, competitive compensation, employee share purchase scheme, pension, life assurance, income protection, bike-to-work scheme, tax-saver transport tickets, enhanced maternity and paternity benefits, fertility treatment leave, pregnancy loss leave, menopause support, and access to LinkedIn learning resources.
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