Patient Experience Manager

6 days ago


Dublin, Dublin City, Ireland Irish Cancer Society Full time

The Irish Cancer Society is committed to providing high-quality cancer care services to patients across Ireland. We are seeking an experienced Administrator to join our team as a Patient Transport Administrator.

About the Job

This is a full-time position, 35 hours per week, Monday to Friday, 9am to 5pm. The successful candidate will be based at our office in Dublin 4 and will work closely with our Patient Transport Coordinator to manage the daily operations of our transport service.

Main Duties and Responsibilities:

  • Service Delivery: Receive and collate referral information from partner hospitals and update patient database; Process patient referrals, bookings, and financial support applications
  • Evaluation and Continuous Improvement: Administer patient feedback surveys and contribute to continuous service improvement
  • Stakeholder Engagement and Relationship Building: Build and maintain relationships with internal and external stakeholders
  • Other Duties: Maintain confidentiality, comply with data protection policies, and undertake training as required

Requirements:

  • Degree or professional qualification in social work, community development, or related field
  • Minimum 3 years relevant work experience in service delivery or community support
  • Excellent communication and interpersonal skills
  • Able to work accurately and efficiently in a fast-paced environment


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