
Customer Experience Ambassador
7 days ago
We are currently recruiting for a Guest Relations Manager position.
Main Purpose of the Job:Develop and maintain the acknowledgment of all Top VIP guests visiting the property.
Your Responsibilities:- Establish Guest Relations awareness programs for employees with a focus on Guest Preference Pads and the conviction that each and every employee is part of the Guest Relations Team
- Maintain the VIP treatment plan over the hotel and ensure it is respected.
- Take ownership of all VIP`s organizing their stay, amenity program, pre-contact and coordinate all information and preferences with other departments
- Meet repeat guests upon arrival to hotel and, whenever possible, build relationship with key Guests.
- Hotel Management
- Rooms Division Management
- Housekeeping
- Guest Relations
- Frotn of House Manage Duty Manager
- Meal Allowance/Canteen
- Paid Holidays
- Parking
Be the brand voice of a 5-star icon on Irelands west coast. Collaborate with a passionate team that values innovation, creativity, and excellence. Shape luxury guest experiences that resonate globally.
Please note, this role is based on-site fulltime at the Hotel and includes evening and weekend work schedules. Candidates require current legal status to live and work in Ireland without restrictions.
We offer a competitive salary, meals whilst on duty in our employee restaurant, complimentary provision of uniforms, excellent Employee discounts, Health & Wellness Benefit, Employee Recognition Awards, Career Progression, Recommend a Friend scheme, Travel and Bike to Work Tax saving Scheme.
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