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Strategic Policy Specialist

3 weeks ago

Dublin, Dublin City, Ireland beBeeQuality Full time €34,000
Job Overview

This role is key to upholding and promoting the Covalen Pillars, including Performance Excellence, Client Partnerships, and Operational Design.


Responsibilities
  • Participate in various initiatives organized by the team.
  • Propose, coordinate, and organize new policy-related initiatives.
  • Conduct workshops to enhance skills and knowledge of professionals in this field.
  • Provide mentoring and support to team members performing coaching tasks.
  • Collaborate in focus groups to enhance training materials, identify inconsistencies, and streamline processes.
  • Generate regular reports.

Onboarding Support
  • Coordinate Shadowing and Reverse Shadowing Sessions for new team members.
  • Organize and conduct 'Meet your Expert' sessions with new team members to ensure their familiarity with essential tools, procedures, and team policies.
  • Monitor the progress of team members during their onboarding phase and communicate any training needs to the Team Lead.

Market Engagement
  • Attend Weekly Sync Meetings to ensure team alignment.
  • Keep the team updated on new flows and policies.
  • Implement weekly Action Plans based on Root Cause Analyses (RCAs) provided by QAs to address operational guideline-related issues within the team.
  • Disseminate and communicate all Policy Changes.
  • Collaborate with the team to organize refreshers, shadowing sessions, or retraining for representatives.

Essential Skills
  • Strong understanding of quality principles and their impact on operational delivery.
  • Proficiency in Microsoft Excel for data management, analysis, problem-solving, trend identification, and proposing solutions.
  • Excellent communication skills, both verbal and written.
  • Ability to drive individual and team performance through coaching and feedback.
  • Effective time management skills to handle multiple tasks, details, and interruptions.
  • Proactive attitude, driving improvements within the team and organizational processes.
  • Strong teamwork skills, including the ability to share ideas and handle conflicting points of view.

Candidate Requirements
  • Proficiency in the English language, both written and verbal (C1 Level, minimum).
  • A track record of managing and analysing data, recognizing trends, and relating to real-world scenarios.
  • Demonstrated experience in providing policy-related support and 1-2-1 guidance.
  • Experience assisting with the implementation of complex operational procedures, including the creation and delivery of classroom-style training and documentation.
  • Ability to work independently, collaboratively, and effectively in a fast-paced environment.
  • Strong critical thinking and problem-solving skills.