Data Quality Specialist
7 hours ago
We are seeking detail-oriented and motivated individuals to join our team as AI Specialists. As an AI Evaluator, you will play a crucial role in ensuring the quality of our AI models by investigating and resolving reported issues.
Your Key Responsibilities:
- Investigate and resolve reported issues related to account support or potentially abusive content
- Enforce clients' Terms of Use by monitoring reports of abuse on the site
- Stay knowledgeable about clients' products and community standards
- Use market-specific knowledge to find scalable solutions to improve support for our community of users
- Analyse data to develop ways to enhance the user experience
- Recognise trends and patterns, escalating issues outside company policy to the global team
- Identify inefficiencies in workflows and suggest solutions
Required Skills & Competences:
- Strong personal resilience with the ability to work in a pressured environment
- Excellent interpersonal skills, verbal and written communication, and empathy
- High adaptability and positive approach to challenges
- Ability to make decisions, prioritise, solve problems, and work as part of a team
- Effective time management and prioritisation skills
- Consistency in meeting KPIs
Language Skills:
- Fluent Portuguese (C1-C2) for oral and written communication, with in-depth understanding of culture and social trends in the region
- Advanced English (C1)
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