Quality Assurance Specialist

5 days ago


Dublin, Dublin City, Ireland Cpl Healthcare Full time
About the Role:

We are seeking a Quality Assurance Specialist to join our team. In this role, you will be responsible for monitoring and evaluating employee quality performance. You will also provide coaching assistance as needed to meet goals and expectations. The ideal candidate will work closely with management to support and drive quality results.

Duties and Responsibilities:
  • Maintaining high-quality standards by monitoring and enhancing employee performance through coaching on quality and market requirements.
  • Working closely with the Market Team Leads to educate and develop representatives.
  • Providing backup support to the training department as required.
  • Participating in meetings to review results and contributing to data analysis to establish trends.
  • Collaborating with Training and Quality Leads to prepare projects aimed at driving quality and operational delivery.


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