Service Director

4 days ago

Dublin, Dublin City, Ireland beBeeCustomerFocused Full time €55,000 - €70,000
Aftersales Manager Job Overview

We are seeking a highly motivated and ambitious professional to lead our Service team as an Aftersales Manager / Service Manager.

This is an exciting opportunity to be part of the future growth and expansion, where you will be recognised and rewarded for your hard work, loyalty, and personal achievement. Your development is only constrained by your ambition.

  • Lead a busy multi-franchise workshop and parts department, setting the highest level of customer care standards.
  • Provide guidance, training, and appraisals to each team member to encourage a forward-thinking attitude and a positive culture that helps them achieve their full potential.
  • Maximise customer satisfaction by treating them as an individual and delivering an exceptional service experience.
  • Maintain department performance through proactive analysis and implementation of strategies to improve results.
  • Analyse local market statistics to identify opportunities within the territory.
  • Determine staff levels required to deliver both customer satisfaction and objectives.
  • Organise departmental forecasts and reports in a clear and timely manner.
Requirements
  • Prior experience as a main franchise Aftersales Manager is essential.
  • A customer-focused individual with an uncompromising attitude to delivering customer service and maintaining a customer-centric culture within the Service team.
  • Exceptional interpersonal, organisational and communication skills.
  • Innovative individuals willing to explore new methods of driving performance.
  • Strong leadership skills with the ability to train, coach and motivate the Service team to develop their full potential.
  • A valid Driving Licence.
  • A hands-on approach.
  • Flexibility.
What We Offer
  • Performance Bonus.
  • Pension.
  • Employee Assistance Programme.
  • Refer a friend scheme.
  • A clean and safe working environment.

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