Cloud Support Specialist

5 days ago


Dublin, Dublin City, Ireland Amazon Full time
Job Overview

As a Cloud Support Engineer at Amazon, you will be part of a dynamic team responsible for delivering exceptional customer support across various cloud technologies. Your primary focus will be on leveraging your technical expertise to resolve complex issues and improve the overall customer experience.

Main Responsibilities
  • Solve customer cases through multiple contact channels, applying advanced troubleshooting techniques to provide tailored solutions.
  • Drive initiatives that enhance support-related processes and customer experience.
  • Collaborate with internal teams to improve AWS services based on customer feedback.

Key Qualifications
- 1+ years of software development or technical support experience
- Effective communication in English and Spanish-language (written and spoken)
- Experience with system administration, troubleshooting, and debugging technical systems

Preferred Qualifications
- Knowledge of OS administration, security, and scripting languages such as UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript
- Understanding of cloud computing concepts and/or experience with cloud platforms (AWS, Azure, Google Cloud)

About Us
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

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