Community Analyst Specialist

4 days ago


Dublin, Dublin City, Ireland CPL Full time

About the Role

">

We are seeking a highly skilled and multilingual professional to join our team as a Community Operations Analyst. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our online community.

">

Key Responsibilities

">
  • ">
  • Investigate and resolve reported issues, from account support requests to potentially abusive content, via our ticketing system.">
  • Enforce our client's Terms of Use, ensuring a safe and respectful community.">
  • Become well-versed in our client's products and community standards.">
  • Use your knowledge to find scalable solutions for our user community.">
  • Gather and analyse relevant data to enhance the overall user experience.">
  • Recognise trends and escalate issues beyond policy guidelines to our global team.">
  • Identify workflow inefficiencies and suggest improvements.">
">

Required Skills and Qualifications

">
  • ">
  • Resilience: Operate effectively in a fast-paced, pressured environment.">
  • Interpersonal Skills: Strong verbal and written communication skills, with a focus on empathy.">
  • Adaptability: Positively approach challenges with flexibility.">
  • Decision-Making: Prioritise, solve problems, and work collaboratively.">
  • Time Management: Manage and prioritise tasks to consistently meet KPIs.">
  • Language Skills: Fluency in Finnish (C1-C2), with an understanding of regional culture and trends. Proficiency in English (B2-C2).">
">

Benefits

">
  • ">
  • Full-time, permanent contract.">
  • Working Hours: Day shift (9-5) OR Evening shift (6pm-2am) with no rotation.">
  • Evening Shift: 25% salary uplift for hours worked between 10pm and 2am.">
  • Travel Allowance: €12 per day (before tax) for evening shift.">
  • Free Meals: Enjoy complimentary meals on site.">
  • Healthcare: Private healthcare and pension contribution.">
  • Annual Leave: 25 days of annual leave.">
  • Training & Wellness: Extensive training and access to CPL's Wellness Programme.">
  • Perks: Tax Saver and Bike-to-Work Scheme.">
">

Why Work with Us?

">
  • ">
  • Be part of a multicultural and diverse team.">
  • Great internal career progression opportunities: become a Quality Auditor, Quality Analyst, Trainer, or Team Lead.">
  • Fixed working schedule with no shift rotations.">
  • No prior experience required—full training provided.">


  • Dublin, Dublin City, Ireland CPL Full time

    We are looking for a highly motivated Digital Community Analyst to join our team at CPL. As a Community Operations Specialist, you will be responsible for analysing customer data, identifying trends, and developing strategies to improve the user experience.Key Responsibilities:Analyse customer data to identify trends and patternsDevelop and implement...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Career Opportunity: Community Operations AnalystWe are seeking a skilled and motivated individual to join our team as a Community Operations Analyst at Covalen. In this role, you will play a vital part in delivering exceptional community support services to our clients, ensuring their queries are addressed promptly and efficiently. Your responsibilities will...

  • Financial Analyst

    3 days ago


    Dublin, Dublin City, Ireland Advanced Community Care Full time

    Overview We are seeking a highly skilled and motivated Financial Analyst to join our dynamic finance team.This role is critical to providing in-depth financial analysis, supporting decision-making processes, and driving technological advancements within the ACC business.The Financial Analyst will also be responsible for reviewing monthly management accounts,...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Cpl Healthcare seeks a highly motivated Multilingual Community Analyst to analyze user behavior and preferences to improve the overall user experience. As an analyst, you will evaluate user feedback and provide recommendations for improvement.Duties:Analyze user feedback and behavior.Provide recommendations for improvement.Collaborate with the global team to...


  • Dublin, Dublin City, Ireland ENGINEERINGUK Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on....


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Community Operations Analyst – MAGHREBDublin, Ireland | Onsite | PermanentJoin a global tech company as a Community Operations Analyst, ensuring a safe and positive user experience while enforcing platform policies.What You'll Do:1. Investigate & resolve user-reported issues2. Review & moderate content within set guidelines3. Respond to user inquiries with...


  • Dublin, Dublin City, Ireland Engineeringuk Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.We...

  • Community Support Analyst

    46 minutes ago


    Dublin, Dublin City, Ireland CPL Full time

    We're seeking an experienced Community Support Analyst to join our team in Dublin. As a Community Support Analyst, you will play a vital role in supporting our clients' communities by resolving inquiries, responding to user requests, and enforcing client Terms of Use.Your responsibilities will include:Investigating and resolving issues reported on the...


  • Dublin, Dublin City, Ireland CPL Full time

    CPL is looking for an experienced Community Management Analyst to join our team. As a key member of our global support operations, you will be responsible for enforcing clients' terms of use, gathering and analyzing data to develop ways to improve the overall user experience, and recognizing trends and patterns to escalate issues outside of company...


  • Dublin, Dublin City, Ireland CPL Full time

    We are seeking a highly skilled Community Operations Analyst to join our team.As a Community Operations Analyst, you will play a critical role in ensuring the quality and integrity of our online content.


  • Dublin, Dublin City, Ireland Amazon Full time

    Job ID: 2909376 | Amazon Data Services Ireland LimitedAWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers...


  • Dublin, Dublin City, Ireland Saint John of God Community Services Clg Full time

    Cluain Mhuire is a renowned center for excellence in public mental health services, serving a vast catchment area of approximately 182,000 people. As a Community Care Specialist, you will play a crucial role in delivering exceptional care and support to our clients.">Your primary responsibility will be to work collaboratively with our experienced team to...


  • Dublin, Dublin City, Ireland Tbwa ChiatDay Inc Full time

    Job OverviewWe're seeking a highly motivated Media Analyst to join our team at PublicRelay.The RoleIn this role, you'll be responsible for managing multiple accounts and delivering high-quality media analysis to our clients.Key ResponsibilitiesAnalyze media content using proprietary technology to provide actionable insights to clients.Develop and curate...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are currently hiring for the Hebrew speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are currently hiring for the German speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    We are currently hiring for the Danish speaking market for Community Operations Analyst Main responsibilities: Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive contentEnforcing clients Terms of Use by carefully monitoring reports of abuse on the siteBecoming and remain...


  • Dublin, Dublin City, Ireland myGwork - LGBTQ+ Business Community Full time

    Finance Reporting Analyst - Investigator Payments - Excel - Dublin - HybridICON plc is a world-leading healthcare intelligence and clinical research organization. We're proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.What you will be doing:The...


  • Dublin, Dublin City, Ireland Camden Recruitment Partners Full time

    Camden Recruitment Partners is currently looking for an experienced AML Business Analyst Specialist to join their team. In this role, you will be responsible for managing client relationships, implementing AML and FATCA products, and working on system enhancements.The ideal candidate will have a strong background in AML and FATCA regulations, as well as...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    You are a key player in our company's success story. As a Community Support Analyst Lead at Covalen, you will be instrumental in shaping our community operations and delivering top-notch support services to our clients. If you're passionate about working in a fast-paced environment, have excellent problem-solving skills, and can thrive in a collaborative...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    About the RoleAt Cpl Healthcare, we are seeking a highly skilled and motivated Community Operations Analyst to join our team. As a key member of our operations department, you will be responsible for investigating and resolving reported issues, enforcing clients' Terms of Use, and gathering and analysing data to develop ways to improve the overall user...