Community Analyst Specialist
4 days ago
About the Role
">We are seeking a highly skilled and multilingual professional to join our team as a Community Operations Analyst. As a key member of our operations team, you will play a vital role in ensuring the smooth operation of our online community.
">Key Responsibilities
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- Investigate and resolve reported issues, from account support requests to potentially abusive content, via our ticketing system.">
- Enforce our client's Terms of Use, ensuring a safe and respectful community.">
- Become well-versed in our client's products and community standards.">
- Use your knowledge to find scalable solutions for our user community.">
- Gather and analyse relevant data to enhance the overall user experience.">
- Recognise trends and escalate issues beyond policy guidelines to our global team.">
- Identify workflow inefficiencies and suggest improvements.">
Required Skills and Qualifications
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- Resilience: Operate effectively in a fast-paced, pressured environment.">
- Interpersonal Skills: Strong verbal and written communication skills, with a focus on empathy.">
- Adaptability: Positively approach challenges with flexibility.">
- Decision-Making: Prioritise, solve problems, and work collaboratively.">
- Time Management: Manage and prioritise tasks to consistently meet KPIs.">
- Language Skills: Fluency in Finnish (C1-C2), with an understanding of regional culture and trends. Proficiency in English (B2-C2).">
Benefits
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- Full-time, permanent contract.">
- Working Hours: Day shift (9-5) OR Evening shift (6pm-2am) with no rotation.">
- Evening Shift: 25% salary uplift for hours worked between 10pm and 2am.">
- Travel Allowance: €12 per day (before tax) for evening shift.">
- Free Meals: Enjoy complimentary meals on site.">
- Healthcare: Private healthcare and pension contribution.">
- Annual Leave: 25 days of annual leave.">
- Training & Wellness: Extensive training and access to CPL's Wellness Programme.">
- Perks: Tax Saver and Bike-to-Work Scheme.">
Why Work with Us?
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- Be part of a multicultural and diverse team.">
- Great internal career progression opportunities: become a Quality Auditor, Quality Analyst, Trainer, or Team Lead.">
- Fixed working schedule with no shift rotations.">
- No prior experience required—full training provided.">
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