Community Management Analyst

3 days ago


Dublin, Dublin City, Ireland CPL Full time

CPL is looking for an experienced Community Management Analyst to join our team. As a key member of our global support operations, you will be responsible for enforcing clients' terms of use, gathering and analyzing data to develop ways to improve the overall user experience, and recognizing trends and patterns to escalate issues outside of company policy.

The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to work effectively in a team. They will also have high level of fluency in Finnish language (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region.

We offer a comprehensive benefits package, including private healthcare, pension contribution, and 25 days of annual leave. The position is full-time, permanent, with Covalen, and offers great opportunities for career progression.


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