Guest Experience Coordinator

6 days ago


Dublin, Dublin City, Ireland Hendrick Hotels Limited Full time
Job Summary
We are seeking a Front of House Assistant to join our team at Hendrick Hotels Limited. The successful candidate will have previous experience working in a hotel/food and beverage/reception environment and hold the correct working rights.

The ideal candidate will be responsible for providing exceptional customer service, while operating within the hotel brand guidelines. This includes preparing and serving food and drink items, processing payments, and providing excellent customer service.

Main Responsibilities:
* Ensuring guest needs are met and expectations exceeded
* Preparing and serving a range of food and drink items
* Processing payments in line with hotel policy
* Receptionist duties including check-in and out, answering telephones, helping with guest queries
* Prioritising and ensuring all guest queries are handled promptly and efficiently

Working Environment:
* Fast-paced and dynamic work environment
* Opportunities to work with a diverse range of guests
* Collaborative team environment



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