Help Desk Support Specialist

1 week ago

Galway, Galway, Ireland beBeeCustomerService Full time €28,000 - €35,000

Customer Service Role Overview:

A motivated and skilled professional is required to handle customer inquiries, address issues, and provide a smooth and positive experience. This role requires strong communication skills and the ability to work independently as well as part of a team.

Key Responsibilities:

  • Respond promptly to customer inquiries through various channels.
  • Resolve issues related to orders, products, refunds, commissions, and accounts in a timely and effective manner.
  • Manage product complaints and provide prompt resolutions in accordance with company policies.
  • Stay updated on the company's products, business model, and compliance protocols to provide accurate information to customers.
  • Process refunds, exchanges, and adjustments in line with established guidelines.
  • Record customer interactions accurately and escalate complex cases to the appropriate team.
  • Represent the company in a knowledgeable, professional, and courteous manner at all times.

Requirements and Qualifications:

  • Native speaker of one or more languages.
  • Proficiency in both spoken and written English.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work effectively in a team environment.

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