Help Desk Support Specialist

6 days ago


Galway, Galway, Ireland beBeeResponsibility Full time €35,000 - €40,000

Job Opportunity

Customer Service Representative Role

About the Position:

We are seeking a Customer Service Representative to join our team. As a key member of our customer-facing department, you will play a vital role in delivering exceptional customer experiences.

Key Responsibilities:

  • Process inbound customer calls, emails, chats & webforms with high-quality interactions.
  • Analyse customers' non-technical queries, researching possible solutions and providing solid answers easily understood by the customer.
  • Evaluate how customers' technical issues affect their daily business processes through gathering comprehensive business impact information.
  • Assist and educate customers in navigating support pages, educating them on software download and license key functions.
  • Collaborate with colleagues across teams, engaging with stakeholders to ensure all customer cases are resolved effectively and in a timely manner.

Requirements:

  • Commitment to provide excellent customer service.
  • Passionate and dedicated team player.
  • Strong time management, prioritization, and multi-tasking capabilities.
  • Ability to perform multiple tasks and responsibilities at once.
  • Shift flexibility and ability to work weekends (approximately 1 day per quarter) and Bank Holidays (compensated with additional payment).

Preferred Qualifications:

  • Bachelor's or Master's degree.
  • Fluency in French and English languages with excellent communication skills.

You'll Get from Us:

Manpower offers great benefits, online training courses, professional advice, and support to help you settle into your new role and continue throughout your tenure.



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