Irish Market Customer Support Specialist

1 week ago

Dublin, Dublin City, Ireland beBeeCustomer Full time €45,000 - €60,000
Irish Market Specialist

We're seeking a seasoned Operations Specialist to join our team in Lisbon, Portugal. As an expert in customer support, you'll be the go-to person for resolving issues and delivering exceptional service to Irish English-speaking clients.

About the Role

This is a unique opportunity to leverage your experience in the Irish job market and bring it to an international stage. You'll play a key role in fraud investigations, chargebacks, and complaint resolutions, ensuring accurate and fair outcomes for our customers.

  • Provide top-notch support to customers, aiming for first-contact resolution across all channels.
  • Manage complex cases from start to finish, building trust and representing the brand with pride.
  • Identify vulnerable customers and ensure they get the help they need by escalating when appropriate.
  • Share your insights and feedback with your team to drive continuous improvements.
Requirements
  • Minimum 12 months experience in the Irish job market or supporting Irish English-speaking customers in banking or payment-related support.
  • Solid experience handling complaints, fraud, and disputes (Mastercard/Visa knowledge is a plus).
  • Excellent English communication skills with a deep understanding of Irish culture (C1 level minimum).
  • A proactive, empathetic approach to customer service combined with strong problem-solving skills.
Benefits
  • Location: Onsite in a modern Lisbon office, in the heart of the vibrant Parque das Nações district.
  • Hours: 40 hours/week with flexible rotating shifts to cover 24/7 customer needs.
  • Contract: 12 months initial term, with excellent potential for permanent employment after 2 years.
  • Benefits include private health insurance, generous meal allowance, holiday and Christmas bonuses, and comprehensive relocation support.
Why Lisbon?

Lisbon offers an unbeatable mix of professional growth and life enjoyment. Enjoy stunning beaches, rich history, vibrant culture, and a relaxed Mediterranean lifestyle.

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