Learning Experience Manager
5 days ago
We are seeking a highly skilled Learning Experience Manager to join our team at Wallace Myers International. In this newly created position, you will play a pivotal role in re-invigorating the customer service experience across our luxury hospitality and retail groups.
As a key stakeholder, you will be responsible for enhancing the learning experiences of frontline team members through innovative training programs and collaborative learning environments. Our company is dedicated to fostering a culture of continuous learning and development, empowering our team members with the skills and knowledge required to excel in their roles.
The successful candidate will have a strong background in creating and delivering training using blended methodology, including digital, virtual, and in-person approaches. They will also possess excellent technical skills, ideally with proficiency in eLearning software and Learning Management Systems.
Key Responsibilities:- Learning Plan Development: Develop and communicate a learning plan that meets the needs of the business and our team members.
- Interactive Content Creation: Develop engaging training materials, including graphics, animations, videos, and live demonstrations.
- Program Delivery: Design and deliver training modules and programs tailored to business needs.
- Onboarding Support: Ensure the delivery of an engaging onboarding and induction process to all team members.
- SOP Design: Collaborate with stakeholders to design and deliver Standard Operating Procedures (SOPs) across all areas of our stores.
- Compliance Training: Ensure 100% compliance with all mandatory training, such as Health & Safety and Business Conduct Policy.
- Dashboard Management: Create and manage monthly dashboards for tracking and reporting learning activities to senior leaders.
- Effectiveness Evaluation: Use metrics and feedback to continually refine and enhance learning experiences.
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Learning Experience Assistant
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Learning Experience Specialist
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