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International Collection Specialist

2 weeks ago

Dublin, Dublin City, Ireland beBeeSpecialist Full time €45,000 - €55,000

Collection Specialist

\

We are seeking a skilled collection specialist to join our team. In this role, you will be responsible for managing a portfolio of end-customers, providing support to clients to accelerate overdue payments and reduce aged debt.

\About the Role:\

This is an exciting opportunity to work in a dynamic learning culture, taking an agile approach to high-potential topics in an international world.

\Key Responsibilities:\
  • \
  • Ensure that cash collection activities meet client requirements by developing and implementing effective strategies.\
  • Handle complex customer accounts and negotiate payment plans to achieve timely resolution.\
  • Maintain accurate records of all customer interactions using Sidetrade software.\
  • Monitor accounts and provide reporting on collection activity to stakeholders.\
  • Analyze accounts to determine the best collections strategies.\
  • Escalate any complex account/situation with a solution-driven approach.\
  • Work collaboratively with internal teams to ensure seamless communication and effective resolution.\
  • Continuously develop knowledge and skills to improve collections performance.\\/ul>\About You:\
    • \
    • You have excellent communication and negotiation skills, including a good telephone manner and professional approach.\
    • You possess strong analytical and problem-solving skills to identify and address complex customer issues.\
    • You are autonomous and able to work independently, yet also possess strong teamwork skills.\
    • You are resilient and persistent in your approach to collections, with a focus on achieving results.\\/ul>\What We Offer:\
      • \
      • Travel to work or cycle to work schemes available.\
      • Health insurance from day one.\
      • A social club to organize events regularly.\
      • Flexible working arrangements after training period (access to remote working after 2 months).\
      • Two cycles of performance and salary review.\\/ul>