Retail Operations Director
2 days ago
Transformational Retail Leadership
We are seeking an experienced retail leader to inspire colleagues, deliver exceptional customer experiences, and drive performance on the shop floor.
This is an exciting opportunity to join a business where innovation, agility, and excellence shape everything we do – and where you'll have the autonomy to lead, coach, and develop a high-performing team.
Key Responsibilities:
- Mentor, coach, and celebrate success while effectively managing performance.
- Act on customer feedback quickly to ensure service excellence.
- Create a great place to work by listening to and acting on colleague input.
- Ensure the store trades safely and legally at all times.
- Support and coach team leaders and sales advisors to deliver smooth operations.
- Drive flawless execution of launches, events, and campaigns.
- Ensure compliance with all processes, policies, and guidelines.
- Oversee the full colleague lifecycle: hiring, onboarding, scheduling, and development.
- Manage probation reviews, return-to-work processes, and absence meetings.
About You:
- Proven experience managing and developing teams in a retail or customer-facing environment.
- Leads by example, inspiring teams to perform at their best.
- Commercially aware with a strong focus on customer service.
- Can adapt quickly in a fast-paced, evolving environment.
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