Customer Service Specialist

5 days ago


Dublin, Dublin City, Ireland Zurich Insurance Company Limited (Ireland Branch) Full time

About Us:

Zurich Insurance Company Limited (Ireland Branch) is one of Ireland's leading insurance companies, providing a wide range of general insurance and life insurance products and services. With over 1,000 employees across Dublin and Wexford, we are committed to delivering exceptional service to our customers.

We foster a culture of diversity and inclusion, promoting opportunities for equity among our professionals. Our purpose and values are designed to protect, inspire confidence, and help our employees reach their full potential.

Our Culture:

  • Acceptance: We value and defend what is right.
  • Diversity: We promote opportunities for equity among our professionals.
  • Team spirit: We work together to achieve our goals.

Benefits:

  • Flexible working models.
  • Interesting opportunities for further training and development.

Job Summary:

As an Operations Support Officer, you will play a vital role in supporting the Service Teams area. You will be responsible for processing client/member requests, dealing with stakeholders, and handling complaints. Your attention to detail and ability to work well under pressure will be essential in delivering high-quality results.

Key Responsibilities:

  • Process all client/member requests through the new business stage/life cycle of their policies.
  • Deal with clients/members and brokers/employers and other stakeholders over the phone.
  • Handle complaints and resolve issues efficiently.
  • Interact with other areas of the business to improve how we work.

Requirements:

  • Good working knowledge of Microsoft Word and Excel.
  • Third-level qualification in a relevant area.
  • Relevant professional qualification meeting Central Bank Minimum Competency Requirements.
  • Previous administration experience.
  • Excellent attention to detail.
  • Excellent inter-personal skills.
  • Able to work in a dynamic team environment.
  • Well-organized, results-driven, and capable of working to tight deadlines.
  • Good communicator with excellent interpersonal skills.


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