AI Driven Customer Success Specialist

2 days ago

Dublin, Dublin City, Ireland beBeeAdoption Full time €100,000 - €120,000

Customer Success Advocate Role

The role of a Customer Success Advocate is to drive customer success by leveraging cutting-edge solutions to deliver business outcomes as quickly as possible.

This involves working closely with customers across various levels of an organization, from CXO-level down to senior customer experience leaders, administrators running Zendesk solutions as well as ProdDev teams. The overarching objective of this role is to ensure customers realize value and outcomes from their investment in Advanced AI Agents.

Key Responsibilities:

  • Drive AI adoption through outcome-driven engagement throughout the customer's journey.
  • Be the AI specialist partner in Success for the Customer Success organisation, functioning as an internal business partner and driving AI adoption into overall success planning.
  • Work hand in hand with Customer Success, Professional Services and ProdDev to ensure customers are realising value with AI.

Requirements:

  1. At least 3 years of related experience in Customer Success / Experience
  2. Previous experience in customer success roles in enterprise technology / SaaS — either customer success management, professional services/consulting or technical account management.
  3. Track record of learning new technology/software solutions and linking software solutions to common customer use cases, product adoption maturity/frameworks, and, ultimately, business value and outcomes for customers.

Benefits:

  • Hybrid work arrangement allowing flexibility to work remotely for part of the week.

Others:

  • Strong interpersonal skills, with the ability to influence at multiple levels (e.g., CXO to Director to Administrator) across the customer's organization and across multiple functions (e.g., Sales, Professional Services, Customer Support, Product Management and Engineering).
  • Ability to explain and demonstrate the business value of AI to both technical and non-technical stakeholders.
  • Proven ability to multi-task and perform program/project management activities to ensure multiple customers are progressing against success plans and outcomes.

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