AI-Driven Customer Advocate
2 weeks ago
Our organization seeks a highly skilled and motivated professional to drive customer success in the adoption of innovative AI-enhanced technology. As a key member of our team, you will play a critical role in empowering organizations to find smarter, faster, and better ways to work.
About the RoleThe Customer Success Manager is responsible for advocating on behalf of our customers, overseeing a portfolio of clients to help them achieve business outcomes and foster greater adoption and usage of our products through prescriptive guidance.
Key Responsibilities:- Understand customer needs and challenges, ensuring technical health and optimal product usage.
- Identify criteria for assisting customers using Artificial Intelligence in their digital experiences.
- Promote successful customer stories and processes.
- Maximize value from our product investments and license usage.
- Work with our teams to improve product adoption and increase our footprint.
To succeed in this role, you should possess:
- 4+ years of experience providing customer professional services or related business support.
- Experience leveraging AI to enhance work processes, decision-making, and problem-solving.
- Ability to provide independent comprehensive services.
- Relevant accreditations or certifications are a plus.
This role requires a strong understanding of how to leverage AI to drive customer success and a proven ability to deliver results-driven solutions. If you have a passion for innovation and a drive to make a meaningful impact, we encourage you to apply.
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