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Customer Experience Specialist
3 weeks ago
The Customer Experience Specialist plays a pivotal role in delivering exceptional customer service, ensuring seamless interactions and fostering long-term relationships.
Main Responsibilities:- Prepare detailed invoices outlining procedures carried out and spare parts required to complete the work.
- Take phone bookings and update the daily diary in an organized manner, maximizing utilization of available hours.
- Collaborate with the Spare Parts department to ensure accurate identification, ordering, and availability of necessary parts for successful vehicle servicing.
- Provide customers with technical updates relevant to their vehicle's maintenance needs.
To excel in this role, you will need to demonstrate strong organizational skills, excellent communication abilities, both face-to-face and over the phone, and proficiency in computer systems to meet customer and management requirements.
Key Skills:- Able to display strong organizational skills.
- Excellent computer skills.
- Good communication skills.
This role offers opportunities for professional growth, development of management skills, and potential career advancement within the industry or in related fields. Additionally, Toyota-approved clothing is provided.
Career Advancement Opportunities:- Potential for promotion within the Dealership or wider industry.
- Transferable skills for different occupations.
