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Client Retention Specialist
2 weeks ago
Role Summary
We are seeking a skilled Client Retention Specialist to join our team. In this role, you'll be responsible for driving customer retention and growth through the development and execution of customized account plans.
About the Role
The Client Retention Specialist will serve as the primary point of contact for a portfolio of customers, ensuring timely and effective issue resolution. This role requires a seasoned professional with a proven track record of delivering results-driven account strategies and achieving sales targets.
Responsibilities
- Build and maintain strong, long-lasting relationships with customers, understanding their business objectives and challenges.
- Develop and execute customized account plans to drive revenue growth and enhance customer satisfaction.
- Collaborate with cross-functional teams to identify and address customer needs, providing proactive support and ensuring seamless onboarding experiences.
- Maintain accurate records and provide regular progress updates to leadership.
- Foster a culture of continuous improvement, identifying opportunities for process enhancements and implementing changes that drive efficiency and effectiveness.
Requirements
- 3+ years of experience in customer success, account management, or a related field.
- Proven track record of delivering results-driven account strategies and achieving sales targets.
- Exceptional communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.
- Strong analytical and problem-solving skills, with the ability to navigate complex customer issues.
- Able to work in a fast-paced environment and adapt to changing priorities.
Benefits
- Competitive salary and bonus structure.
- Ongoing training and development opportunities.
- Diverse and inclusive work environment.
- Collaborative team atmosphere.
