Quality Assurance Coordinator

2 days ago


Dublin, Dublin City, Ireland ManpowerGroup Ireland Full time

About Dropbox

Dropbox is a pioneering cloud-based storage company that empowers individuals and businesses to achieve their goals through seamless collaboration and productivity tools. Our mission is to simplify the way people work together, and we're committed to delivering innovative solutions that meet the evolving needs of our customers.

CX Quality Role

This exciting opportunity allows you to leverage your analytical and communication skills to drive meaningful improvements in the customer experience. You will play a critical role in shaping our quality strategy, collaborating with cross-functional teams, and influencing change management initiatives.

Main Responsibilities:

  • Lead and participate in regular meetings with vendors, agents, and internal stakeholders to discuss quality metrics and best practices
  • Develop and maintain accurate records of quality performance, including analysis of customer satisfaction, quality ratings, and other relevant metrics
  • Collaborate with leadership to drive coaching and performance management initiatives aimed at improving quality outcomes

Necessary Skills:

  • Proven track record of success in a quality assurance or related role, preferably in a fast-paced, dynamic environment
  • Strong analytical and problem-solving skills, with ability to interpret complex data and drive business insights
  • Effective communication and interpersonal skills, with ability to build strong relationships with diverse stakeholders
  • Able to adapt quickly to changing priorities and deadlines


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