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Research and Insights Manager
1 week ago
The Customer Insights, Innovation and Experience team is part of the Group Customer division established to drive a Customer First ethos across the Bank of Ireland Group. This team plays a key role in supporting colleagues across the Group to listen to the voice of our customers and ensure customer insight is at the heart of customer experience improvement and decision making.
Main Responsibilities
- Support the Senior leadership team to deliver ongoing voice of customer insight to inform, challenge, and improve decision making.
- Lead the E2E delivery of research including design, interpretation, and reporting to support insight requirements of partners across the Group.
- Leverage internally managed research software to support proposition development & delivery and continuous improvement action planning.
- Work with a range of research agencies and consultancies in Ireland and the UK on a wide range of ad hoc and continuous research projects on behalf of the business.
Key Skills and Qualifications
- Customer research experience in Financial services.
- Ability to communicate effectively, in both written and verbal formats, with a variety of partners across different areas and levels within the Bank.
- Proven capability in the area of customer research, with experience working with consumer research, knowledge of different research methodologies, and application of the same.
- Ability to work in a team environment, demonstrating a Customer First mentality where flexibility, collaboration, and adaptability are important.
Benefits
- Flexible working arrangements.
- Access to training and development opportunities.
- Opportunities for career growth and progression.
Contact Information
Please note that we do not accept applications via email or phone call. If you require any accommodations during the recruitment process, please contact us in advance.
