Field Support Professional
6 days ago
About BT Group
We are a B2B powerhouse serving 1.2 million business customers internationally. Our goal is to make a positive impact through digital inclusion and equip people, businesses, and communities with digital skills.
We value diversity and inclusion and strive to be a leader in our industry. We are committed to connecting for good and making a difference in the world.
Job Overview
We are seeking a skilled professional to fill the position of Field Engineer. The ideal candidate will have experience in a technical role in a mobile network environment and possess excellent field-based telecoms experience.
The role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The successful candidate will work closely with the team to deliver high-quality results and exceed customer expectations.
Key Responsibilities
- Lead the diagnosis and resolution of network issues to ensure minimal impact on customer service.
- Develop and implement effective solutions to meet customer needs and improve overall service quality.
- Collaborate with the team to identify areas for improvement and implement changes to enhance service delivery.
- Provide training and guidance to junior engineers to ensure they meet the required standards.
- Maintain accurate records and reports to demonstrate the effectiveness of the service delivery.
Required Skills and Qualifications
- Technical expertise in telecommunications, particularly in mobile networks.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication and interpersonal skills with ability to work effectively with colleagues and customers.
- Able to work well under pressure and prioritize tasks to meet deadlines.
- Familiarity with industry-standard tools and technologies.
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