Field Support Professional

6 days ago


Limerick, Limerick, Ireland BT Group Full time

About BT Group

We are a B2B powerhouse serving 1.2 million business customers internationally. Our goal is to make a positive impact through digital inclusion and equip people, businesses, and communities with digital skills.

We value diversity and inclusion and strive to be a leader in our industry. We are committed to connecting for good and making a difference in the world.

Job Overview

We are seeking a skilled professional to fill the position of Field Engineer. The ideal candidate will have experience in a technical role in a mobile network environment and possess excellent field-based telecoms experience.

The role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills. The successful candidate will work closely with the team to deliver high-quality results and exceed customer expectations.

Key Responsibilities

  1. Lead the diagnosis and resolution of network issues to ensure minimal impact on customer service.
  2. Develop and implement effective solutions to meet customer needs and improve overall service quality.
  3. Collaborate with the team to identify areas for improvement and implement changes to enhance service delivery.
  4. Provide training and guidance to junior engineers to ensure they meet the required standards.
  5. Maintain accurate records and reports to demonstrate the effectiveness of the service delivery.

Required Skills and Qualifications

  • Technical expertise in telecommunications, particularly in mobile networks.
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and interpersonal skills with ability to work effectively with colleagues and customers.
  • Able to work well under pressure and prioritize tasks to meet deadlines.
  • Familiarity with industry-standard tools and technologies.


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