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Help Desk Manager

2 weeks ago

Dublin, Dublin City, Ireland Felix Recruitment Full time

We are searching for a highly skilled Help Desk Manager to join our client's team. As a Help Desk Manager, you will be responsible for providing 1st and 2nd level user support, promptly resolving technical issues, and leading end-to-end project implementations that enhance IT processes and tools, driving efficiency and productivity.

  • Provide 1st and 2nd level user support, promptly resolving technical issues.
  • Maintain and optimize IT systems and EUDs to ensure peak performance and functionality.
Desirable Skills

The ideal candidate will have experience working with ticket-based workflow management tools like Jira Service Desk, proficiency in SaaS platforms such as OneLogin, Google Workspace, Atlassian Suite, Slack, and Zoom, strong English communication skills, and excellent analytical and troubleshooting skills.