5-Star Experience Management Professional

5 days ago


The Municipal District of Adare Rathkeale, Ireland Adare Manor Full time
Responsibilities
  1. Prior to arrival, assist guests with planning their itinerary, ensuring all preferences are accurately noted and shared with relevant teams.
  2. Inspect incoming VIG arrival rooms & suites, ensuring everything is in pristine condition and meets Adare Manor standards.
  3. Answer communications relating to incoming VIG guests via phone & email.
  4. Review guest history (if available) from previous visits and highlight any preferences and needs.
  5. During the guest's stay, support Guest Experience Executives & Butlers in delivering bespoke services to each guest.
  6. Plan & execute special events such as Christmas, Easter, Valentine's Day, 4th of July Celebrations & Halloween.
  7. Train, mentor and develop Guest Experience Executives & Butlers.
  8. Maintain an up-to-date archive of documents and preferences to enhance future guest visits.


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