European Client Services Manager
4 days ago
We are seeking an experienced professional to join our team as a Client Services Director EMEA.
The successful candidate will have a proven track record of managing client relationships and driving customer satisfaction. They will be responsible for leading and managing the client services team to ensure exceptional client satisfaction, retention, and business growth.
The Client Services Director EMEA will work closely with internal teams to optimize processes, improve client engagement, and create long-term value for the organization.
Key Requirements- 5+ years of experience in a customer service managerial role, preferably in financial services, banking, or related industry.
- Bachelor's degree.
- Proven track record of managing client relationships and driving customer satisfaction.
- Strong leadership, communication, and negotiation skills.
- Strong problem-solving and analytical skills.
- Ability to analyze data, develop strategies, and implement process improvements.
- Experience with CRM software and customer service tools.
- Exceptional written and verbal communications.
- Proficiency in MS Office with strong Excel skills.
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