Frontline Technical Solutions Specialist

2 weeks ago

Galway, Galway, Ireland beBeeCommunication Full time €40,000 - €60,000
Technical Support Associate - Job Description

We are seeking a skilled Technical Support Associate to join our team in Galway, Ireland. This is a permanent full-time position based primarily on-site in Galway City, reporting directly to the EMEA/APAC Technical Support Team Lead.

Your Responsibilities:
  • Provide professional and friendly support by handling inbound customer calls and emails in Norwegian and English.
  • Act as the first technical point of contact: analyze and resolve customer queries and complaints related to the assigned product portfolio.
  • Document all customer interactions accurately according to internal standards.
  • Clearly communicate investigation findings and solutions to customers via phone and written correspondence.
  • Prioritize and manage customer inquiries in shared mailboxes according to company processes.
  • Ensure timely response and resolution to meet individual, team, and company KPIs.
  • Identify and suggest improvements to enhance the customer experience.
  • Build and maintain product knowledge and share expertise within the team.
Required Skills and Qualifications:
  • Completed education, certificate, or degree in a relevant field (e.g., science, biomedical, healthcare, nursing, engineering) is an advantage but not mandatory.
  • Previous experience in a call center or customer-facing role is beneficial.
  • Full professional fluency in Norwegian and English, both spoken and written.
  • Ideally at least 1 year of experience in a medical/clinical environment or technical support role.
  • Strong analytical skills, structured working method, and excellent problem-solving abilities.
  • Experience handling complex customer issues and technical troubleshooting.
  • Proficient with MS Office (Word, Excel, PowerPoint, Outlook).
  • Excellent communication skills, team player, and adaptable.
  • Ability to prioritize tasks independently and take responsibility.
Benefits:
  • Permanent contract with a globally successful MedTech company.
  • Attractive salary package including social benefits.
  • Modern and dynamic workplace located in the heart of Galway City.
  • Hybrid work model: 1 day remote, 4 days on-site.
  • Various professional training and development opportunities.
  • 30 days annual leave.
  • Friendly team with an open company culture.
  • Start date flexible.

  • Technical Writer

    7 days ago

    Galway, Galway, Ireland Atlantach Technical Services Full time

    OverviewTechnical Writer – GalwayAtlantach Technical Services is an engineering solutions company specialising in Project Management, Operations & Maintenance and Commissioning.Industries we work inSemi-ConductorPharmaMed DeviceDatacentreAutomotiveJoin Our teamAt Atlantach Technical Services, Ambition drives us to continuously improve and grow. Teamwork...

  • Design Solutions Specialist

    2 weeks ago

    Galway, Galway, Ireland beBeeDesign Full time €40,000 - €60,000

    Design Solutions SpecialistThe role of Design Solutions Specialist involves producing high-quality design deliverables for water, wastewater, and process treatment plants. You will be responsible for providing technical expertise to support the development of innovative solutions that meet our clients' needs.Key ResponsibilitiesDevelop detailed designs...

  • Technical Solutions Expert

    3 days ago

    Galway, Galway, Ireland beBeeInnovation Full time €90,000 - €145,000

    Job OverviewThis role will focus on technology solutions to drive business outcomes.">About the RoleWe are seeking an expert who can support our strategic proposition of innovation in everything we do.Focusing on technology solutions and ensuring they deliver fully on business requirements is key.Key ResponsibilitiesDevelop and implement technology solutions...

  • Technical Support Specialist, German Speaking

    1 week ago

    Galway, Galway, Ireland SOTI Inc Full time

    Technical Support Specialist, German Speaking page is loaded## Technical Support Specialist, German Speakinglocations: Galway, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: R09108## SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a...

  • Technical Support Specialist

    2 weeks ago

    Galway, Galway, Ireland beBeeTechnical Full time €45,000 - €60,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to provide expert assistance in diagnosing and resolving hardware, software, and network issues.

  • Technical Designer

    2 days ago

    Galway, Galway, Ireland beBeeBimtechnician Full time €45,000 - €70,000

    Modular Construction SpecialistWe are seeking a skilled BIM Technician to join our design team.As a key member of the team, you will be responsible for developing design concepts into detailed technical drawings, plans and specifications. Your strong understanding of architectural principles and construction standards will ensure compliance and...

  • Senior Business Support Specialist

    1 week ago

    Galway, Galway, Ireland beBeeCustomer Full time €40,000 - €55,000

    Customer Support RoleWe are seeking an experienced support professional to play a key role in our private label brands division. The successful candidate will be able to maintain ongoing customer relationships, foster good internal relationships and deliver excellent service level.The ideal candidate will be able to develop business relationships with new...

  • Technical Service Specialist

    1 week ago

    Galway, Galway, Ireland beBeeFieldService Full time €40,000 - €60,000

    Job Title:Technical Service SpecialistJob DescriptionWe are seeking a highly skilled technical service specialist to join our organization. As a Technical Service Specialist, you will be responsible for delivering high-quality technical support and services for our CMM product portfolio.The successful candidate will have a strong technical background in...

  • Technical Development Specialist

    4 days ago

    Galway, Galway, Ireland beBeeDevelopment Full time €60,000 - €80,000

    Job Title: Technical Development SpecialistThe role of the Technical Development Specialist involves providing technical support to engineers in setup and calibration tasks, as well as performing rework and quality testing related to the production of parts, components, subassemblies, and final assemblies.Main Responsibilities:Develop innovative delivery...

  • Expert Technical Solutions Provider

    1 week ago

    Galway, Galway, Ireland beBeeCivilEngineering Full time €40,000 - €48,000

    Job OverviewA global engineering company is committed to diversity, equity, and sustainability. We foster a learning-oriented environment where individual contributions are valued.We work on various engineering projects including infrastructure, water systems, transportation, marine projects, waste management, defense, and aeronautics.Position...