Senior Business Support Specialist

1 week ago

Galway, Galway, Ireland beBeeCustomer Full time €40,000 - €55,000

Customer Support Role

We are seeking an experienced support professional to play a key role in our private label brands division. The successful candidate will be able to maintain ongoing customer relationships, foster good internal relationships and deliver excellent service level.

The ideal candidate will be able to develop business relationships with new and existing customers, process customer requests and enquiries quickly and accurately, deal with frontline customer enquiries, coordinate delivery and transport methods for shipments to customers, monitor open orders and follow up internally with production & procurement teams to ensure no delays, inform customers on the technical benefits of our products and support the resolution of technical queries.

Key Responsibilities:

  • Develop business relationships with new and existing customers.
  • Process customer requests and enquiries quickly and accurately.
  • Deal with frontline customer enquiries by web, phone and email.
  • Coordinate delivery and transport methods for shipments to customers.
  • Monitor open orders and follow up internally with production & procurement teams to ensure no delays.
  • Inform customers on the technical benefits of our products and support the resolution of technical queries.
  • Support the increase of business by maximising sales and up-selling to each customer where possible.

Desirable Skills and Experience:

  • Experience in a similar customer-facing role.
  • Ability to identify customer needs and maximise sales opportunities.
  • Confidence to learn and discuss the benefits and technical features of our products.
  • Strong communication, organisational and administration skills.
  • Flexible and proactive attitude.
  • Technical or marketing background/qualification is a distinct advantage.
  • Good Microsoft Office skills, in particular Excel.

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