Senior Service Coordinator

7 days ago

Dublin, Dublin City, Ireland beBeeService Full time €90,000 - €116,400
About the Role

We are seeking a skilled professional to lead our team of engineers and deliver exceptional customer service.

As a Senior Service Coordinator, you will oversee resource allocation to meet customer needs efficiently while maintaining high standards of service delivery.

Main Responsibilities:

  • Assess and respond to customer requests, prioritizing their needs and identifying actions to take place with agreed timelines.
  • Allocate the most suitable resources to address customers' needs.
  • Plan jobs to maximize engineer productivity, manage job progress at every stage, and liaise to ensure the job is resolved to mutual benefit.
  • Open and close work orders accurately and consistently to optimize billing efficiency.
  • Directly manage engineers (4-8), providing guidance, addressing performance issues, and conducting regular one-on-one sessions.
  • Ensure adherence to service processes and procedures to maintain consistent exceptional customer service delivery.

Required Skills and Qualifications:

  • Customer service skills and ability to develop strong customer relationships.
  • Planning and organizational skills.
  • Attention to detail.
  • Influencing and negotiation skills.
  • Good interpersonal skills.
  • Proficiency in Microsoft Office applications.
  • Able to work collaboratively as part of a team.

Desirable Knowledge:

  • Advanced level of engineering aptitude.
  • Familiarity with gas and diesel engine products.
  • Knowledge of mobile and fixed equipment components and systems.
  • Awareness of existing applications and systems beneficial for efficient operations.

Education and Experience:

  • Foundational engineering understanding and qualification.
  • Minimum 3 years' experience in a technical or mechanical engineering role.
  • Previous experience in a similar position within a comparable industry environment advantageous.

Flexible Working Arrangement:

The role requires flexibility between 7am and 6pm weekdays, with potential for Saturday work if needed.

Work Environment:

The role is office-based, and we believe that our people are essential to our success.

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