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Cloud Support and Escalation Expert

2 weeks ago

Dublin, Dublin City, Ireland Evad IT Solutions Full time

The Cloud Support and Escalation Expert will be responsible for supporting customers experiencing difficulties with cloud-based services.

Key Tasks:

  • Analyze customer scenarios and troubleshoot potential causes.
  • Document customer interactions and resolutions.
  • Communicate with customers via various channels.
  • Collaborate with internal teams to resolve complex issues.

Required Skills and Qualifications:

  • Experience with cloud-based services.
  • Knowledge of network protocols and security measures.
  • Ability to work under pressure and meet deadlines.
  • Excellent communication and problem-solving skills.