Software Application Specialist

5 days ago


Letterkenny, Donegal, Ireland Tata Consultancy Services Full time

About the Position:

We are seeking a highly skilled Support Operations Expert to join our team. As a Support Operations Expert, you will be responsible for providing technical support to our clients.

Your Key Responsibilities:

  • Manage stakeholders for supported applications.
  • Troubleshoot and resolve Incidents & Service Requests.
  • Perform Root Cause Analysis of Problem Tickets.
  • Manage incident queues & incident intake channels.
  • Take ownership of incidents & communication with customer as required.
  • Respond in a timely fashion to reactive or proactive incidents.
  • Write re-usable Knowledge Articles for Incident and Service Requests handled.
  • Detail accurate information in case documentation.
  • Coordinate internally with other support groups in timely fashion.


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