Cloud Adoption Strategist

2 weeks ago

Cork, Cork, Ireland beBeeCustomerSuccess Full time €80,000 - €130,000

As customers today increasingly invest and engage in more flexible consumption models, a key role plays an increasingly critical part in helping customers shorten the time to value in achieving business outcomes. The Cloud Consumption organization plays a critical role with large, strategic cloud customers, leading them through the launch, migrate, optimize, and scale phases of their critical cloud storage and data services adoption journey (across hyper-scaler led first party and marketplace products).

Key Responsibilities:

  • You are the trusted technical advisor in our account team and a strategic partner to our customers.
  • You are responsible for execution against our customer's commitment with us, including orchestration of cross-functional programs in delivering customer value and business outcomes.
  • You will be engaged in developing foundational relationships with key customer personas and technical professionals to enable high-quality & performance of IT workloads using the partnership with account team leaders, Global SI, Hyper-scaler ecosystem partners.
  • You will utilize your customer engagement, evangelization, cloud adoption technical expertise, and expectation management skills to provide the highest personalized and proactive enterprise-class customer success experience.

Required Skills and Qualifications:

  • Create impactful relationships internally and externally.
  • Become intimately acquainted with the customer's business requirements, technical needs, solutions, environment, and service delivery.
  • Work with Customer's stakeholders to understand and translate customer business requirements into technical solutions and an executable migration plan.
  • Accelerate production level consumption through delivery orchestration by driving solution and operational health for prominent, challenging, and complex customer organizations across various segments.

Project Delivery Alignment:

  • Provide guidance and best practices to support the development of a cloud adoption and consumption success plan.
  • Deliver technical adoption and consumption acceleration activities (enablement sessions, best practices) based on customer's use case and workload defined.
  • Ensure the customer is current on technology and ready to move to cloud.
  • Monitor usage trends and customer health to proactively identify challenges and/or optimization opportunities.

Account Management:

  • Work with accounts in a pod operating model, with the highest degree of partnership with common goal in driving consumption.
  • Lead a monthly account pod review session to drive alignment on consumption goals, milestones, and customer engagement strategies.
  • Proactively execute risk mitigation activities as you identify adoption and consumption goal risks.
  • Collaborate with customers & Hyper-scaler counterparts and identify growth opportunities.

Technical Evangelization:

  • Leverage all technical expertise and enablement to act as a technology advisor and visionary.
  • Help connect business to technology, also help customers connect with product management experts.
  • Share new features and roadmap.
  • Identify adoption blockers and position relevant support & success bundles, professional services, partners, and Learning Services offerings.

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