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Operations Manager
3 weeks ago
Overview:
We are a leading provider of luxury hospitality services, offering an unparalleled experience for our discerning clients. Our goal is to provide exceptional service, refined hospitality, and a truly unforgettable experience.
About the Role:
We are seeking a seasoned Operations Manager with expertise in social marketing to join our team. As a key member of our leadership team, you will be responsible for driving our digital presence, social media engagement, and overall customer experience.
Key Responsibilities:
- Oversight of all departments to ensure seamless operations and guest satisfaction.
- Leadership and inspiration of a high-performing team with a culture of excellence.
- Compliance with safety standards and regulations.
Social Media Strategy:
- Development of an engaging social media strategy to showcase unique offerings.
- Create compelling digital content and manage online presence.
- Identification of influencer partnerships to expand reach and visibility.
Guest Relations:
- Deliver exceptional, personalized guest experiences.
- Handling of guest feedback professionally, implementing continuous improvements.
- Maintenance of a culture of refined service and attention to detail.
Qualifications:
- Proven experience in luxury hospitality at managerial level.
- Strong background in social media and digital marketing.
- Exceptional leadership, communication, and business acumen.
- Creative mind-set with a passion for delivering unique guest experiences.
- Knowledge of Health & Safety regulations and HACCP compliance.
What We Offer:
- Competitive salary with opportunities for career growth.
- Dynamic and inspiring work environment.
- Prestigious, tranquil setting steeped in history.
- Shape the future of a distinguished luxury retreat.
