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Reception and Guest Services Manager

2 weeks ago

Kilkenny, Kilkenny, Ireland Lyrath Estate Hotel Full time

About the Role

We are looking for a skilled and friendly Hotel Receptionist to join our team at the Lyrath Estate Hotel. In this role, you will provide excellent service to our guests, ensuring they have a wonderful stay with us.

Key Responsibilities:

  1. Understand the day's schedule, including arrivals and departures.
  2. Offer services such as wake-up calls and newspaper delivery.
  3. Check-in and check-out guests efficiently and professionally.
  4. Handle cash transactions accurately and securely.
  5. Upsell and promote hotel services to maximize revenue.
  6. Respond promptly to customer queries and concerns.
  7. Address customer complaints in a timely and professional manner.
  8. Maintain detailed knowledge of hotel rooms and their features.
  9. Coordinate arrivals for the next day.
  10. Assist with local information and transportation needs.

Requirements:

  • Fluent English language skills.
  • Basic computer skills, with Hotsoft experience preferred.
  • Prior hospitality experience helpful but not necessary.
  • Superior communication and interpersonal skills.
  • Strong organizational and time management abilities.
  • Availability to work flexible hours, including evenings and weekends.