Accommodation Operations Director

3 days ago


Bray, Wicklow, Ireland Druids Glen Resort Full time

Job Overview

We are seeking a highly skilled and experienced Senior Accommodation Supervisor to join our team at 5* Druids Glen Hotel and Golf Resort. As a key member of our housekeeping team, you will be responsible for delivering exceptional guest service, maintaining the highest standards of cleanliness, and leading a team of staff.

Main Responsibilities

  1. Guest Service Delivery: Ensure that all guests receive exceptional service in the Accommodation and Public Areas Department, meeting or exceeding agreed standards at all times.
  2. Room Assignment and Inspection: Assign and inspect rooms to ensure that they meet the agreed standards, providing excellent attention to detail and ensuring that all rooms are clean and tidy.
  3. Training and Development: Identify and support training needs within the team, ensuring that all staff have the necessary skills and knowledge to perform their roles effectively.
  4. Departmental Knowledge: Develop and maintain an in-depth knowledge of your department product, as well as being aware of the total hotel facilities, including services and amenities.
  5. Team Leadership: Lead and work as part of the team, managing staff performance issues in compliance with company policies and procedures, and ensuring that all staff are trained on cleaning products and processes.


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