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Retail Operations Leader
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Key Role:
As a senior retail professional, you will play a pivotal role in supporting the Store Manager in driving store operations and delivering exceptional customer service. Your key responsibilities will include maintaining high standards of customer satisfaction, managing staff to meet sales targets, overseeing inventory and stock control, and ensuring the smooth running of the store.
Responsibilities:
- Take an active role in daily store operations, ensuring all areas are running smoothly
- Assist the Store Manager in leading and motivating a team to achieve business goals and sales targets
- Oversee merchandising and upselling techniques to maximise sales and profitability
- Ensure the store maintains high standards of customer service, providing a positive shopping experience for all customers
- Manage inventory and stock control to ensure product availability and accuracy
- Foster a positive working environment, mentoring and leading by example
- Ensure compliance with health and safety regulations and best practices
Requirements:
- Previous experience in a convenience store or supermarket management role
- Strong leadership skills, with the ability to manage and motivate a team
- Excellent communication and customer service skills
- Ability to work effectively both independently and as part of a team
- Flexibility to work weekends and evenings as required
- Strong knowledge of health and safety regulations in a retail environment
