Successful Retail Operations Manager
5 days ago
We are seeking an experienced and dynamic Retail Operations Manager to join our team. As a key member of our retail management team, you will be responsible for overseeing daily store operations, achieving sales targets, managing stock levels, and ensuring exceptional customer service.
Key Responsibilities:- Monitor and analyze key performance indicators (KPIs) such as sales, stock turnover, and profitability to ensure the store meets its financial goals.
- Oversee inventory management, ensuring appropriate stock levels are maintained, conducting regular stock audits, and identifying trends in customer demand to inform stock ordering.
- Manage stock replenishment and ordering, coordinating with suppliers to ensure timely deliveries and the availability of best-selling products.
- Ensure stock rotation is carried out to reduce waste, prevent overstocking, and optimize space utilization.
- Assist in creating and managing the store's budget, monitoring expenditures, identifying cost-saving opportunities, and reporting on budget variances.
- Lead and motivate the retail team to achieve sales targets, provide excellent customer service, and maintain a high level of store cleanliness and organization.
- Assist in recruitment, training, and performance management of retail staff, ensuring that the team is well-equipped to deliver on store goals.
- Ensure the team adheres to company policies, health & safety regulations, and customer service standards.
- Proven experience in retail management, with a focus on store operations, profitability, and budget management.
- Familiarity with EPOS systems and retail management software.
- Experience in stock management, ordering, and vendor relations.
- Excellent leadership, team management, and communication skills.
- Strong organisational skills with an ability to prioritise tasks and manage multiple responsibilities.
- A customer-first mindset with a passion for delivering excellent service.
- Paid Holidays
- Pension Fund
The ideal candidate will have strong leadership and collaborative skills, excellent organisational abilities, and experience in retail operations.
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